Shipping policy

Shipping Policy

At EarthGround, we work hard to get your order out quickly and safely.

Processing Times

Orders are typically processed within 1–2 business days after they are placed. During launches, promotions, holidays, or periods of high order volume, processing times may be slightly longer.

You’ll receive a confirmation email after your order is placed, and a second email with tracking information once your order has shipped.

Domestic Shipping

We currently ship within the United States.

Shipping options and rates are calculated at checkout based on your order weight and destination. Current domestic shipping rates may include:

  • Economy Shipping

    • Orders Under $99.99 - $9.99

    • Orders $99.99+ - Free

Delivery times vary depending on the shipping method selected and the carrier’s operations.

Estimated Delivery Times

Estimated shipping times begin after your order has been processed and shipped.

  • Economy: typically 5–8 business days

  • Standard: typically 3–5 business days

These delivery windows are estimates and are not guaranteed.

Tracking

Once your order ships, you will receive tracking information by email so you can follow your package in transit.

Incorrect Addresses

Please make sure your shipping address is entered correctly at checkout. EarthGround is not responsible for orders shipped to incorrectly entered addresses.

If you notice an error in your address, contact us as soon as possible. We’ll do our best to help before the order ships, but we cannot guarantee changes once processing has begun.

Lost, Delayed, or Stolen Packages

Once a package has been handed off to the shipping carrier, delivery is managed by the carrier. EarthGround is not responsible for delays caused by the carrier, weather, holidays, or other transit issues.

If your package appears lost or delayed, please contact the shipping carrier first using your tracking number. If you still need help, reach out to our support team and we’ll do our best to assist.

EarthGround is not responsible for stolen packages marked as delivered.

Damaged Orders

If your order arrives damaged, please contact us within 5 days of delivery and include your order number and clear photos of the item and packaging so we can review the issue.

Contact

For shipping questions, please contact us at:

Support@earthground.com

If you want, I can also turn this into a more premium brand voice version or a Shopify-ready policy page.